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Swiggy Customer Complaints

Company Details

  • Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Bangalore District, Karnataka, India – 560029
  • Parent Company: Bundl Technologies Pvt. Ltd.
  • Website:
  • Customer Care Number: +91 80 6746 6791

Swiggy Customer Complaints

Restaurant kolhapuri Katta order no-9343 delivered wrong and incomplete order, issue not yet resolved by swiggy team. No response from the swiggy support team.
Swiggy chat channel is worst all the time, backed up with all unprofessional employees, who won’t understand issues properly and send system-generated messages repeatedly. Disappointing after being a super member…

By Pramod

Order number # [protected]. This is my first order online. For the guests at my house, I thought I’d like to order ice cream. But it was a very big disappointment for all I [censored]s. The package was spilled and the icecream came out if it after it melted. The support is offering me a replacement but is not giving a refund which is of the same price. Well, first-ever order makes so much disappointment. I hope you will help me with this as the replacement is of no use as the guests, kids have left. Swiggy which ie the best food delivery app giving such service is horrible. I hope to get my money back. This is my Swiggy customer complaints against the issue.
By Pooja

I have ordered food on swiggy on 22-oct’19, with order id:[protected].
For which I haven’t received the order. After 2 hours customer care called me to inform for the delay and reorder the same.
But again after 1 more hour, I haven’t received it.
Then I contacted customer care help on chat, he said sorry and assured me to refund the bill amount+100rs coupon; which both I haven’t received
On 24-oct I again contacted, they again confirm due to technical issues it didn’t transfer but within 24 hours it will.
Today it’s 1-nov, again swiggy customer care says sorry and will refund the amount+coupon.
Now all this :


Delayed delivery (More than 2hours)
False promises of coupons
Non-refundable amount
Again n again tracking of my money
And duping customers money
Has caused me mental trauma.
I need compensation for delaying bill amount+ interest on bill amount+ delaying/duping customers money which causes mental harassment.

By Ayush

I get the call from [protected] he told us that he is calling from swiggy and we get 5 coupons if we do what he said he told us to download my desk app from which he remote our device we do not know about the same when he said to do a transaction of rupees 10 rupees. After that, they do two transactions and debit 30280 rupees from my account. Firstly he did a transaction of 28280 from paytm and he debits 2000 rupees through another medium
By Sidhi

The delivery representative called and I missed the call and within 5 mins he reached my place. The delivery representative came as started being rude as I missed his call. He refused to deliver the food and started abusing me verbally and left the place.

I am shocked by this harassment and the abuse and threat. I requested swiggy for action – but no clarity has been given except a refund.

It is dangerous to send such a delivery representative to people’s homes and private spaces. There has been clear abuse/threat by representative and deficiency in service for not providing the food amount willful misconduct and gross negligence on the part of swiggy.

I am requesting action against such a threatful and unprofessional service.

By Rahul

More Swiggy Customer Complaints

I am Akhila Singa, I ordered food from a restaurant via swiggy on June 3rd amount of 365, and October 18th 8-50 PM amount of 209 made payment via Google pay. The money got deducted but the order wasn’t placed. I need a refund.
Attaching Screenshots of the payments made, everyone facing the same issue with swiggy. Please don’t encourage such a fraud app. Please help me to get get my amount back.
Thank you.

By Singa

Worst cheating
I ordered from swiggy
Delivery boy rejected to deliver the order
And 60% amount has reduced by swiggy
Complete cheating from swiggy
No contact no response
An order canceled by swiggy and fine taken from me
Worst service and cheating
Msg from swiggy; your order #[protected] has been canceled. A cancellation fee of rs. 68.0 will be charged.

By Abhijeet

Unable to download the order-[protected] invoice.
When downloaded, it is showing a black page. Requested to contact customer care. I have contacted cc through email and chat but no solution. They have given 48hrs resolution time. Time has passed over 6days but no progress. I followed up their swiggy support email, but still, they are unanswerable to my issue. I didn’t expect such a service from the company. Therefore, this is my Swiggy customer complaints.

By Sneha

After seeing lots and lots of such complaints, I can guess there may be more people who have been harassed by the company for some or other reasons. If yes, please do share your personal experience below in the comments section. It will help others in keeping themselves safe against such frauds. For more such complaints and reports, stay tuned to OnlineConsumerHelpLine.Com!

प्रिय आगंतुकों, हम किसी भी सरकार या संस्थानों के लिए अधिकृत नहीं हैं, इन सभी शिकायतों को उपयोगकर्ता से प्रस्तुत किया गया है हमारे पास उस उपयोगकर्ता का विवरण है कि केवल आईपी पता उन्हें ट्रैक करने के लिए है। अगर आप इसे लिखने के लिए यहां शिकायत करना चाहते हैं। लेकिन हम यह तय नहीं कर पा रहे हैं कि आपकी शिकायत हम आपकी मदद करने के लिए उस कंपनी के लिए आवाज़ उठाने के लिए यहाँ हैं। कृपया प्रतीक्षा करें जब तक कंपनी प्रतिक्रिया नहीं देगी।

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